Cloud-based contact center solutions are widely used by online retailers for a…
In recent years, cloud-based contact center solutions have been gaining popularity in…
To collect data about customer interactions, companies use various methods. When the…
Integration of various digital solutions and platforms is one of the key…
In companies that actively use telephony, numerous communication events take place every…
A franchise model can differ significantly from a company’s core operations –…
What Is an API in Simple Terms? API stands for Application Programming…
The larger a company grows, the more challenging it becomes to organize…
On their own, a CRM system and telephony are useful business tools,…
Continuing our series on use cases for voice AI agents in customer…