KOMPaaS.tech in London: how AI is transforming customer experience

📅 18–19 November 2026

KOMPaaS.tech will return for the second time to Contact Centre Expo 2026, one of Europe’s leading exhibitions for customer experience (CX) and contact centre professionals, held at EXCEL London.

The event brings together thousands of industry professionals, leading solution providers, and innovators shaping the future of customer communications. From expert-led seminars and panel discussions to live product demonstrations and hands-on solutions, it offers a valuable opportunity to discover the latest innovations, gain practical insights, and benchmark your operations against industry best practices.

Join us at an event where leading telecom industry representatives come together to explore emerging trends, discuss next-generation technologies, and exchange ideas on the future of customer service.

What to expect?

• 120+ leading exhibitors
• 3,500+ industry professionals under one roof
• 100+ seminar sessions
• 110+ expert speakers
• Educational theatres
• Dedicated training workshops
• Valuable networking opportunities to exchange ideas and experience with colleagues from around the world, expand your professional knowledge, share industry expertise, and build lasting business relationships

Why visit the KOMPaaS.tech booth?

KOMPaaS.tech is a trusted telecom service provider and software developer delivering large-scale solutions across Europe since 2014. We operate in Austria, France, Germany, Hungary, Slovakia, Switzerland, and UK, supported by robust telecom infrastructure, including Points of Presence (PoPs) in Vienna, Budapest, and Bratislava.

NEW! Discover AI Contact Center and AI Phone Agent.

Meet our next-generation AI solutions, designed to make customer communications smarter, faster, and more efficient.

AI Contact Center helps businesses:

• Automate routine tasks and streamline workflows
• Improve customer service quality
• Simulate natural conversations and answer customer questions in real time, including complex queries
• Reduce operational costs
• Minimise errors and accelerate customer service
• Manage customer interactions across an integrated omnichannel platform, including telephony, messaging apps, widgets, and SMS
• Configure AI workflows to match your company’s specific needs and business scenarios

AI Phone Agent acts as a virtual employee that independently handles inbound and outbound calls, assists customers, processes requests, and transfers relevant information to your CRM. Available 24/7, it helps businesses deliver consistent customer support while reducing costs compared with traditional support lines.

How AI Contact Center can transform your operations?

• Manage voice and text conversations in real time through a unified interface
• Gain actionable insights with AI-powered speech analytics
• Automatically transcribe and translate recorded calls

Modern customer communications require a unified approach to customer experience (CX), employee experience (EX), and user experience (UX).

A next-generation contact centre does more than store interaction histories. It analyses context, anticipates customer needs, and creates a seamless experience across communication channels. Artificial intelligence is not here to replace people - it is here to empower them.

During a conversation, an AI-powered agent assistant analyses the customer's speech, instantly searches the knowledge base for relevant guidance, identifies useful documents, and suggests appropriate responses or solutions to the human agent.This enables your team to make better- informed decisions, respond faster, and deliver more personalized customer service.

Where to find us?

Visit KOMPaaS.tech at Booth No. CC-A72. Our specialists will be happy to demonstrate our solutions and discuss how they can help your business improve customer communications, streamline operations, and achieve better results.

Discover more about KOMPaaS.tech’s products and services on our website and explore our TelcoJournal blog, where we explain modern technologies in accessible language, share customer success stories, and publish technical guides for KOMPaaS.tech users.

For event details and registration, visit the organiser’s official website.

We look forward to seeing you at Contact Centre Expo 2026!