Prompter – listening in on phone calls
Prompter is a feature, when a more experienced employee listens in on client call with the rookie on a parallel line and gives comments to him/her, if needed.
What is it for?
Adoptation and education of a newcomer in call canter need a lot of time. Even though later he/she can be much confused when facing a difficult problem or communicating with a rude client. Switch to the call an experinced manager, whom will hear only your young colleague.Order
Activate the function independently according to the installation instructionsSet up