Product

AI Contact Center

  • – Unified interface for managing voice and text dialogues in real-time
  • – Speech analytics powered by AI
  • – Transcription and translation of recorded phone calls
Buy now

What problems do contact centers face?

  • image icon

    of clients complain about the lack of a unified inquiry history

    Operators often have to ask clients about their issues again because the dialogue history is not saved.

  • image icon

    of clients will switch to competitors due to long response times

    Hiring new employees does not always proportionally reduce response times.

  • image icon

    of clients do not receive adequate answers to their questions

    When the knowledge base lacks necessary information, and employee training is insufficient, client satisfaction decreases.

  • image icon

    of contact centers struggle with surges in inquiries

    With high volumes of incoming requests, clients have to wait on hold for long periods due to a lack of specialists.

  • image icon

    of contact centers are forced to increase their hiring expenses

    Contact centers often spend more on salaries for new employees, staff training, and maintaining call center infrastructure.

  • AI Contact Center - your solution

    Systematize and analyze customer dialogues in a convenient interface with AI

    Customer dialogues at your fingertips

    Respond to customer inquiries from voice and text channels in a single interface in real-time. Handle customer requests received via social media, website widgets, email, and phone calls, reducing wait times and increasing customer satisfaction.

    Interact with customers faster using message templates, automated replies, chat forwarding to other managers, and more.

    AI-powered speech analytics to improve service quality

    AI integrated into the contact center instantly detects the subject and tone of the inquiry, creating a brief summary of dialogues in 100+ languages.

    AI evaluates all calls based on user-specified instructions. The AI can be tasked with determining the country of the call, outgoing and incoming numbers, and summarizing the dialogue.

    Recording, transcription, and translation of customer conversations into clear language

    Call transcription (speech-to-text - STT) is the conversion of speech from an audio format into text.

    Transcribe both recorded phone conversations and real-time calls using Google STT and ChatGPT.

    Working with transcribed audio files becomes faster and more convenient. You can analyze recordings selectively, for instance, to resolve specific disputes or review all calls at once. For example, if a client first communicates with a bot and then with a live operator, real-time transcription will help the operator avoid repetition and only provide new information to the client.

    Improve the performance of sales managers, support specialists, and call center operators.

    AI Contact Center Capabilities

    • icon image
      Speech Analytics

      Evaluate calls using AI based on predefined instructions, and analyze reports by parameters such as topic and tone of the conversation, brief summary, and lexical analysis.

    • icon image
      Dialogue Statuses

      Manage dialogue statuses and create additional tags for more accurate classification.

    • icon image
      Scenario Setup

      Create scenarios for text and phone dialogues using an intuitive drag-and-drop interface.

    • icon image
      Address Book

      View contact profiles, including social media information, and call them directly through the AI Contact Center interface.

    • icon image
      Traffic Sources

      Track the source of website traffic and the page opened during the dialogue to assess the effectiveness of audience acquisition channels.

    • icon image
      Inquiry Filter

      Sort inquiries by status, keywords, communication channels, or operator name for quick access to the necessary information.

    Frequently bought with this product

    New standards in customer service with KOMPaaS.tech products.

    • Virtual PBX icon

      Virtual PBX

      Set up call scenarios and queues, record, transcribe, and analyze calls, manage communication costs, automatically forward calls to the appropriate managers, and much more.

      Use basic functions for free and connect additional features such as Smart IVR Menu, Prompter, Virtual Fax, Operator Evaluation, and Auto Callback for missed calls.

      Reduce response times and improve the customer experience.

      Learn more
    • Chatbot icon

      Chatbot

      Instantly respond to customer inquiries with an AI-powered chatbot that processes requests 24/7/365.

      Integrate the chatbot with messengers and website widgets for seamless communication at all stages of interaction.

      Create conversation scenarios without coding in a user-friendly interface.

      Delegate up to 80% of typical requests to the chatbot so that support teams can focus on more complex inquiries.

      Learn more
    • Auto Calls icon

      Auto Calls

      Simplify the work of your AI Contact Center by connecting transactional or mass auto calls to customers.

      Set a convenient call schedule, define conversation completion criteria, and speed up customer service with speech synthesis and recognition functionality.

      Inform customers about new offers, gather feedback, confirm appointments, and much more, five times faster and cheaper than using human operators.

      Learn more
    Want to learn more? Submit a request for connection

    Answers to your questions

    question?

    info sign

    Can't find your country?
    Visit kompaas.eu for EU (€); or kompaas.tech for any other country ($)