Product

Automated calls

Software product which automates call center together with Virtual PBX services:

– calls automation
– order confirmation
– quality control

– customer identification
– customer base update
– debt collection

from €39.99/month

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Automated call to automate
outgoing calls and conversations

Transactional automated calls

Transactional automated calling is used when you need to contact the customer in real time by phone, ask questions and get feedback.

Usually an information system serves as an automation center, such as CRM, ERP, Billing, online services, when there is a need to communicate with the customer.

In order to achieve the desired result, you must create a task for dialogue Automated calling. The script is executed automatically when the API receives real-time data about the called party and dialog parameters.

So during the dialogue, the robotic voice can address the customer by name, repeat the amount owed, order or application number, and return the responses received to an external source.

The script can also provide a connection between the costumer and the service provider.

Bulk automated calls

You can use Bulk automated calls to make automatic calls using the contacts and dialog file.

For example, to initiate cold calls, collect feedback, conduct surveys, inform customers, and so on.

The contact list can be uploaded from a file for automated calls in your MyKOMPaaS account.

The task has a scenario set up - a call processing scheme by automated calls.

The parameters of the automated calls and the criteria for fulfilling it by contact are selected.

The task execution time and call scheduling time are determined.

The results of the automated calls are generated in the form of a report.

Speech-to-text/Text-to-speech for incoming calls

Speech-to-text/Text-to-speech for incoming calls provides the customer, who contacts the company by phone, with all necessary information.

If the company transmits the information through its own information systems: CRM, ERP, etc., the API transmits the data in a dialog format, so it is possible to partially or even fully automate the customer service handling incoming calls.

Employees do not have to waste their time to find answers to basic questions in information systems.

All you have to do is create a script in your MyKOMPaaS account for automatic notification, which can be done without any programming knowledge.

How it works?

Transactional

Automated callsAPI for Automated callsOuter sourceSubscribersHi I'm a Robot. Can we talk now?Yes, I can

Data from the information system: CRM, ERP, Billing, Online services are transferred to the automatic call

The system dials the subscriber

The call is started in the Automatic call

Robot greets the customer

The customer answers the call

The data about the result of the conversation will be sent back to the external source

Bulk

Automated callsAPI for Automated callsOuter sourceSubscribersHi I'm a Robot. Can we talk now?Yes, I can

The list of contacts is uploaded from a file in the Automatic call

The system dials the subscriber

The call is started in the Automatic call

A Robot greets the customer

The customer answers the call

The results of the discussion will be prepared in the form of a report

For incoming calls

Automated callsAPI for Automated callsOuter sourceSubscribersThe courier is already
on his wayMy order number 38261

The subscriber makes an incoming call

Automatic Call receives customer information through the company's own information system

The customer has a dialogue with the robot voice or the call is diverted to one of the co-workers

The data and the result of the conversation are automatically transferred to the company's information system: CRM, ERP

Automated calls handling

Settings

The optimal time interval between automated calls helps you reach your goal and maintain customer loyalty
Choose a schedule for automated calls. For example, 11:00 to 18:00 on weekdays or 15:00 to 18:00 on Thursdays
To avoid customer dissatisfaction, set an appropriate call reception time for long calls, such as 30 seconds

Completion criteria:

How many unsuccessful contacts (busy, no answer, no connection) should appear on a contact phone number in order to stop calling
How many failed call attempts should occur to stop further calling attempts (non-targeted calls)
Duration of the call considered successful (targeted calls)

Online calculator for calculating the quantity of lines in order to call the required number of contacts in a given time

CRM system integrations and more

Microsoft Teams
Integrate Microsoft Teams with KOMPaaS telephony. Manage communications with any users via chat and phone directly within the Teams workspace.
Kommo

Use the intuitive Kommo interface to track each customer’s progress, monitor task statuses, and control overall sales performance through integration with KOMPaaS telephony.
MiniCRM

Increase efficiency by integrating KOMPaaS telephony with MiniCRM — an all-in-one CRM for optimizing sales, prioritizing leads, managing customers, and support.
Odoo
Synchronize calls, messages, and customer data in your CRM. Integration of KOMPaaS telephony with Odoo CRM helps efficiently track leads and increase the number of successful deals.
Bitrix24

Automate lead processing, calls, and messaging with the ready-made integration of KOMPaaS Virtual PBX and Bitrix24 CRM.
Altegio

Enhance customer interactions by integrating KOMPaaS Virtual PBX with Altegio CRM. Automate communications, record calls, and manage requests within a single system.
SAP Business One

Improve customer experience with the SAP Business One integration module. By integrating this CRM with KOMPaaS telephony, request handling becomes more accurate and traceable.
Make
Build automated integration scenarios using Make and KOMPaaS. Connect CRMs, messengers, and business services without coding.
Slack
Receive automatic notifications about calls, SMS, speech analytics results, and other telecom platform events in the Slack corporate messenger through integration with KOMPaaS telephony.
Telegram
Manage customer conversations in Telegram and receive notifications about events on the KOMPaaS platform directly in the messenger.
WhatsApp
Integrate WhatsApp into your workflows: communicate with customers, record conversations, and automate responses using the KOMPaaS.tech platform and the popular messenger.
Viber
Add Viber as a communication channel to expand customer engagement capabilities. Manage chats and notifications within a unified KOMPaaS interface.
Facebook Messenger
Use Facebook Messenger to interact with customers via a ready-to-use integration with the telecom platform KOMPaaS. Receive and process customer messages in your preferred channel.
RCS
Leverage RCS messaging capabilities within the KOMPaaS telecom platform. Interactive RCS messages enable instant communication with customers and significantly speed up response times when quick feedback is required.
SMS
Use SMS as a customer communication channel. Track customer interactions via SMS within a single KOMPaaS interface.
Email
Use email as a communication channel with your customers. The KOMPaaS telecom platform supports email integration, expanding your communication capabilities.
Google Sheets
Export data on KOMPaaS platform events to Google Sheets. Analyze call data, SMS, and messaging interactions in a format convenient for you.
Webhooks | API Integrations

Receive notifications in third-party applications via webhooks about events occurring on the KOMPaaS telecom platform. Transfer real-time data on the system’s key events.