Data collection in CRMGather information to transfer to CRM or other business applications
Call classification and routingClassify and route calls based on the dialogue with the client.
Information in response to inquiriesProvide personalized information in response to customer inquiries
What makes the Voice Robot for processing incoming calls unique?
The voice robot for incoming calls is designed to automate customer requests: answering calls, distributing them, and responding to open questions.
Thanks to integration with CRM, voice robots can carry on conversations using individual customer data. Handling or canceling deliveries, scheduling appointments, providing information about outstanding payments – handle typical incoming requests using the voice robot.
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What tasks does the Voice Robot solve?
Reduce customer support costs by up to 30%
Voice robots can serve as the first line of support, inform about marketing activities, remind about overdue payments, schedule appointments, and cancel or reschedule them.
Handling calls using the voice robot is 2-3 times cheaper on average than using a call center employee.
Answer calls instantly and improve service quality
Long wait times in the queue are one of the factors of customer dissatisfaction, negatively affecting the company's image and customer loyalty. The voice robot picks up the call within 1 second and conducts the conversation with impeccable politeness.
The voice robot will reduce the load on the first line of support and, if necessary, transfer the call to an operator. Managers can focus on complex situations and resolve them faster and more efficiently.
Increase the efficiency of your call center and never miss calls
With the Voice Robot, customers will more often solve their problems in a single call, receiving responses to standard inquiries at any time, even on weekends. Unlike managers, the voice robot can handle as many conversations as the number of channels connected to the phone number.
By adding new channels with just a few clicks, you can increase the capacity of the Voice Robot without needing to hire additional staff.
Advantages of the robotic solution
Sending emails and SMS during the conversationInstantly send order confirmations or invoices
Call recording and transcription for monitoring conversationsAnalyze interactions and improve service quality
Flexible call routing scheduleDirect calls to different routes depending on the time of day and the day of the week
Speech synthesis and recognition with question-and-answer functionalityHandle standard inquiries without support operators
Improving customer service and sales efficiencyFocus specialists on solving complex issues
CRM integration for meaningful conversationsProvide personalized information in real-time
How does the Voice Robot for processing incoming calls work?
The customer calls the company
The voice robot identifies the customer using CRM integration or other business applications
The voice robot transcribes the dialogue with the customer and accurately recognizes the topic of the inquiry using a neural network combined with an intent system
The customer has a full conversation with the robot or requests to be connected to an operator if needed
The collected data is automatically transferred to the company’s business applications
How to start using the Voice Robot?
The Voice Robot solution for automating incoming requests is based on a Virtual PBX and combines a multi-channel phone number, speech-to-text/text-to-speech technology (STT/TTS), CRM system integration, and additional features like call recording.
To start using the solution, create a scenario for processing incoming calls in KOMPaaS.tech user account.
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Utilize all the capabilities of modern telephony for business
The robot will enter the collected information into the CRM system, move deals through stages, and create follow-up tasks
The robot understands spoken requests and responds to customer questions
Call a contact database of any size in the shortest time possible
Set up a call task according to your business needs
For the Automated Calls service
Send important information or offers directly during the conversation
CRM system integrations and more
Microsoft Teams
Integrate Microsoft Teams with KOMPaaS telephony. Manage communications with any users via chat and phone directly within the Teams workspace.
Odoo
Synchronize calls, messages, and customer data in your CRM. Integration of KOMPaaS telephony with Odoo CRM helps efficiently track leads and increase the number of successful deals.
Make
Build automated integration scenarios using Make and KOMPaaS. Connect CRMs, messengers, and business services without coding.
Slack
Receive automatic notifications about calls, SMS, speech analytics results, and other telecom platform events in the Slack corporate messenger through integration with KOMPaaS telephony.
Telegram
Manage customer conversations in Telegram and receive notifications about events on the KOMPaaS platform directly in the messenger.
WhatsApp
Integrate WhatsApp into your workflows: communicate with customers, record conversations, and automate responses using the KOMPaaS.tech platform and the popular messenger.
Viber
Add Viber as a communication channel to expand customer engagement capabilities. Manage chats and notifications within a unified KOMPaaS interface.
Facebook Messenger
Use Facebook Messenger to interact with customers via a ready-to-use integration with the telecom platform KOMPaaS. Receive and process customer messages in your preferred channel.
RCS
Leverage RCS messaging capabilities within the KOMPaaS telecom platform. Interactive RCS messages enable instant communication with customers and significantly speed up response times when quick feedback is required.
SMS
Use SMS as a customer communication channel. Track customer interactions via SMS within a single KOMPaaS interface.
Email
Use email as a communication channel with your customers. The KOMPaaS telecom platform supports email integration, expanding your communication capabilities.
Google Sheets
Export data on KOMPaaS platform events to Google Sheets. Analyze call data, SMS, and messaging interactions in a format convenient for you.
Frequently bought with this product
Virtual PBX
Set up call scenarios and queues, record, transcribe, and analyze calls, manage communication costs, automatically route calls to the right managers, and much more.
Use basic features for free and activate additional features such as a Smart IVR Menu, Prompter, Virtual Fax, Operator Evaluation, and Auto Callback for missed calls.
Reduce wait times and improve the customer experience.
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Chatbot
Instantly respond to customer inquiries with an AI-powered chatbot that processes requests 24/7/365.
Integrate the chatbot with messengers and website widgets for seamless communication at all stages of interaction.
Create conversation scenarios without coding in a user-friendly interface.
Delegate up to 80% of standard inquiries to the chatbot so that the support team can focus on more complex requests.
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AI Contact Center
A unified interface for all text dialogues in website widgets, messengers, social media, and transcribed calls.
Evaluate and analyze conversations using speech analytics.
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Answers to your questions
