Solution

Voice Robot for improving customer experience and reducing costs

Increase company profits and improve the experience of your regular customers.

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Advantages

24/7
Customer support
Instant help to improve service quality
100%
of calls processed
Robots handle as many conversations simultaneously as there are channels connected to the number
< 5 sec
Data loading time
Make changes to orders or provide real-time information to the customer
- 30%
Reduction in service costs
One robot replaces several employees, requires no breaks, and needs no training

The robot can perform various tasks

Notifications
Remind about overdue payments, appointments, events, accumulated bonuses
Confirmation
Complete order creation, confirm delivery time, or perform transactions
Collecting feedback
Learn customer opinions on products or services, assess operator performance, conduct extensive surveys
Reactivating the customer base
Identify the needs of inactive customers or offer special deals

How to use the Voice Robot for customer base calls?

The Voice Robot is used to exchange important information between the customer and business applications such as CRM or billing systems.

To ensure seamless communication, you need to create a scenario for the virtual PBX and set up a task for the automatic call, as well as configure integration with the CRM. The script will be executed automatically through the API as data containing the necessary parameters is received.

During the conversation, the voice robot can address the customer by name, provide order details, ask relevant questions, and send the answers to an external database. Scripts can also include the option to connect a call center operator to the conversation.

CRM system integrations and more

Microsoft Teams
Integrate Microsoft Teams with KOMPaaS telephony. Manage communications with any users via chat and phone directly within the Teams workspace.
Kommo

Use the intuitive Kommo interface to track each customer’s progress, monitor task statuses, and control overall sales performance through integration with KOMPaaS telephony.
MiniCRM

Increase efficiency by integrating KOMPaaS telephony with MiniCRM — an all-in-one CRM for optimizing sales, prioritizing leads, managing customers, and support.
Odoo
Synchronize calls, messages, and customer data in your CRM. Integration of KOMPaaS telephony with Odoo CRM helps efficiently track leads and increase the number of successful deals.
Bitrix24

Automate lead processing, calls, and messaging with the ready-made integration of KOMPaaS Virtual PBX and Bitrix24 CRM.
Altegio

Enhance customer interactions by integrating KOMPaaS Virtual PBX with Altegio CRM. Automate communications, record calls, and manage requests within a single system.
SAP Business One

Improve customer experience with the SAP Business One integration module. By integrating this CRM with KOMPaaS telephony, request handling becomes more accurate and traceable.
Make
Build automated integration scenarios using Make and KOMPaaS. Connect CRMs, messengers, and business services without coding.
Slack
Receive automatic notifications about calls, SMS, speech analytics results, and other telecom platform events in the Slack corporate messenger through integration with KOMPaaS telephony.
Telegram
Manage customer conversations in Telegram and receive notifications about events on the KOMPaaS platform directly in the messenger.
WhatsApp
Integrate WhatsApp into your workflows: communicate with customers, record conversations, and automate responses using the KOMPaaS.tech platform and the popular messenger.
Viber
Add Viber as a communication channel to expand customer engagement capabilities. Manage chats and notifications within a unified KOMPaaS interface.
Facebook Messenger
Use Facebook Messenger to interact with customers via a ready-to-use integration with the telecom platform KOMPaaS. Receive and process customer messages in your preferred channel.
RCS
Leverage RCS messaging capabilities within the KOMPaaS telecom platform. Interactive RCS messages enable instant communication with customers and significantly speed up response times when quick feedback is required.
SMS
Use SMS as a customer communication channel. Track customer interactions via SMS within a single KOMPaaS interface.
Email
Use email as a communication channel with your customers. The KOMPaaS telecom platform supports email integration, expanding your communication capabilities.
Google Sheets
Export data on KOMPaaS platform events to Google Sheets. Analyze call data, SMS, and messaging interactions in a format convenient for you.
Webhooks | API Integrations

Receive notifications in third-party applications via webhooks about events occurring on the KOMPaaS telecom platform. Transfer real-time data on the system’s key events.